#8 overall evidence · Updated 12 Oct 2026 · mutuohealth.com/autoscribe · Canada

AutoScribe (Mutuo Health)

Physician-founded ambient scribe with bilingual notes, TGV/EVFP certifications, and TELUS Med Access API

Overall evidence 72.2/100 — weighted pillars

Overall evidence 72.2 / 100 weighted index

Pricing transparency
63%
Canadian EMR integration
58%
Templates & adherence
50%
Note quality
90%
Language & live translation
67%
Capture workflow
100%
Access & platforms (CHI matrix)
100%
Solution features (CHI matrix)
64%
Privacy & security (CHI matrix)
100%
Privacy & retention (documented)
58%
Enterprise & platform
38%
User support (CHI matrix)
100%
Clinical evidence
50%

675-cell manifest snapshot

76 documented · 41 full support (✓) · 18 partial (◐) · 17 not supported (✗) · 76 cells with linked sources (*)

Capability matrix highlights

Live from the same 675-cell manifest as the hub matrix (including enterprise, privacy, CHI, and clinical-evidence rows). Updated when matrix research changes — scroll down for every row on this vendor.

Clinical evidence & program

  • Peer-reviewed / third-party clinical studyAutoScribe (Mutuo Health): Peer-reviewed / third-party clinical study — NoNo

    Blog summarizes OntarioMD/WIHV July 2024 report but AutoScribe was not one of the three randomized trial products.

    “Clinical Evaluation of Artificial Intelligence and Automation Technology to Reduce Administrative Burden in Primary Care”

    Source
  • Infoway program evaluation dataAutoScribe (Mutuo Health): Infoway program evaluation data — YesYes

    Infoway portal describes national pre-qualification; Autoscribe is a CHI/Infoway roster vendor.

    “Following a rigorous national selection process, Infoway has pre-qualified a group of trusted vendors”

    Source
  • Published outcomes metricsAutoScribe (Mutuo Health): Published outcomes metrics — PartialPartial

    Templates page quotes physician time-savings testimonials, not formal studies.

    “I now have 4 to 5 hours back each week”

    Source
  • Quantified time savings (vendor)AutoScribe (Mutuo Health): Quantified time savings (vendor) — PartialPartial

    Product page claims up to 50% charting time savings.

    “saving you up to 50% of your charting time.”

    Source

French & multilingual

  • French clinical outputAutoScribe (Mutuo Health): French clinical output — YesYes

    Infoway AI Scribe portal lists French Language Capabilities for AutoScribe; English and French on product tiers.

    “French Language Capabilities”

    Source
  • French language (CHI row)AutoScribe (Mutuo Health): French language (CHI row) — YesYes

    Infoway AI Scribe portal lists French Language Capabilities for AutoScribe.

    “French Language Capabilities”

    Source
  • Support in French (CHI)AutoScribe (Mutuo Health): Support in French (CHI) — YesYes

    CHI technical support offered in French ✓.

    “CHI technical support offered in French ✓.”

    Source
  • Onboarding in French (CHI)AutoScribe (Mutuo Health): Onboarding in French (CHI) — YesYes

    CHI onboarding support in French ✓.

    “CHI onboarding support in French ✓.”

    Source
  • Multilingual input (> EN/FR)AutoScribe (Mutuo Health): Multilingual input (> EN/FR) — YesYes

    Current AutoScribe pricing table lists 25+ languages for note generation.

    “Clinical note generation in 25+ languages”

    Source
  • Live translation during visitAutoScribe (Mutuo Health): Live translation during visit — NoNo

    Product page describes multilingual note generation, not a live on-screen translator during visits.

    “AutoScribe can now understand and produce notes in 21 of the most commonly spoken languages in Canada.”

    Source

Enterprise & procurement

  • Group / volume licensingAutoScribe (Mutuo Health): Group / volume licensing — YesYes

    Pricing documents hospital/enterprise volume licenses and custom quotes.

    “We also offer discounts for volume licenses on hospital and enterprise-level plans”

    Source
  • Uptime / support SLAAutoScribe (Mutuo Health): Uptime / support SLA — PartialPartial

    Pricing documents M–F 9–5 ET unlimited technical assistance; no published uptime or response-time SLA.

    “Unlimited technical assistance available Monday–Friday, 9–5 ET”

    Source
  • Custom agreements (BAA, retention, SSO)AutoScribe (Mutuo Health): Custom agreements (BAA, retention, SSO) — PartialPartial

    FAQ directs clinics to Privacy Impact Assessment, Threat Risk Assessment, and related agreements from the privacy officer; configurable retention documented separately.

    “Privacy Impact Assessment, Threat Risk Assessment, and related agreements”

    Source
  • Developer API / SDKAutoScribe (Mutuo Health): Developer API / SDK — NoNo

    FAQ describes Accuro EMR onboarding API requirements only; no public partner developer API or SDK documentation.

    “Setup involves Accuro onboarding steps, including API related requirements and clinic credentials.”

    Source
  • Usage statistics / admin consoleAutoScribe (Mutuo Health): Usage statistics / admin console — NoNo

    FAQ documents security audit logging but no org-wide usage or adoption analytics console on public pages.

    “audit logging, monitoring”

    Source

Privacy & retention (documented)

  • Data in Canada at rest & in transit?Partial — transient US

    FAQ: AutoScribe stores data in Canada; certain encrypted streamed data may be transiently processed in the United States unless contract says otherwise.

    “Certain encrypted streamed data may be transiently processed in the United States”

    Source
  • Configurable data retentionAutoScribe (Mutuo Health): Configurable data retention — YesYes

    FAQ: transcript text default 48 hours, configurable up to 30 days per clinic setup; some pricing tiers list up to 30-day audio storage.

    “This can be configured to persist up to 30 days, depending on the clinic's setup”

    Source
  • Raw audio retained?Yes — 48 h (up to 30 days on some plans)

    Mutuo FAQ: encrypted audio deleted at 48 hours (longer retention on some subscription tiers).

    “Audio data is stored on secure encrypted cloud based servers and deleted at the 48 hour mark.”

    Source
  • BAA / DPA publishedAutoScribe (Mutuo Health): BAA / DPA published — PartialPartial

    FAQ directs clinics to Privacy Impact Assessment, Threat Risk Assessment, and related agreements via privacyofficer@mutuohealth.com — not published on the public site.

    “Organizations should review the Privacy Impact Assessment, Threat Risk Assessment, and related agreements”

    Source
  • Subprocessor transparencyAutoScribe (Mutuo Health): Subprocessor transparency — NoNo

    FAQ references PIA/security documentation on request; no public subprocessor list on mutuohealth.com.

    “Formal privacy and security questions can be directed to privacyofficer@mutuohealth.com”

    Source
  • PIA completion offered?AutoScribe (Mutuo Health): PIA completion offered? — PartialPartial

    FAQ references latest Privacy Impact Assessment available from Mutuo privacy officer — not posted on the public marketing site.

    “please review our latest Privacy Impact Assessment or contact our privacy officer”

    Source
  • Data residency in Canada (CHI)AutoScribe (Mutuo Health): Data residency in Canada (CHI) — YesYes

    CHI data residency in Canada ✓.

    “CHI data residency in Canada ✓.”

    Source
Infoway program
Pre-qualified vendor
  • Mutuo Health Solutions — Infoway roster vendor.
  • CHI EMR matrix: AutoScribe on TELUS Med Access with SSO, patient-context launch, and API note transfer.
  • Infoway portal lists French Language Capabilities for AutoScribe; bilingual notes and TGV/EVFP certifications on pricing page.
  • Not a product arm in the OntarioMD/WIHV three-vendor randomized trial (Mutuo blog summarizes the study).
Pricing & limits
  • Free trial: $0 · Start Your 30-Day Free Trial (public pricing page CTA)
  • Part-time: $59–74 · 80 encounters/month; $1/additional encounter (pricing page shows plan variants)
  • AutoScribe (unlimited): $75–99 · Unlimited encounters; real-time note generation on select workflows
  • AutoScribe+: $119–149 · Unlimited + real-time note generation; 25+ languages; 99+ templates
  • Hospital / enterprise: Custom · Contact info@mutuohealth.com

EMR-integrated vs legacy UI pricing tiers differ; confirm Med Access API fees with Mutuo.

Hosting, residency & certifications

Canadian deployment implied; confirm residency letter for procurement.

Certifications / frameworks: HIPAA, PIPA, PIPEDA, SOC 2 Type II, TGV approved, EVFP certified, End-to-end encryption

Privacy & security documentation
EMR integrations (exact type)

Accuro (QHR) · marketplace api

Appointment import and structured note insert via Mutuo Accuro API integration.

Reads: Schedule / appointments

Writes: Structured note to chart

TELUS PS Suite · emr sidebar launch

PS Suite Integration Management + in-EMR launch; SSO per Mutuo blog.

Reads: Patient context at launch

Writes: Note insert to chart

TELUS Med Access · marketplace api

CHI matrix: SSO + patient-context launch + API automatic note transfer.

Reads: Patient context at launch

Writes: API transfer of clinician note

TELUS Medesync · emr sidebar launch

In-EMR icon and one-click note insert for Medesync (Quebec).

Reads: Patient context

Writes: Note to chart

Clinical performance

OntarioMD/WIHV randomized trial (2024) — trial product

Not one of the three trial arms

The July 2024 OntarioMD/WIHV primary-care evaluation randomly assigned 162 physicians to Scribeberry, Tali, or WELL AI Voice (Nexus) only; this vendor was not a randomized trial product.

Grade: verified

OntarioMD evaluation coverage (vendor blog)

Mutuo blog discusses OMD/WIHV outcomes; AutoScribe was not a randomized trial product

Vendor content references the OntarioMD study for context; hub peer-clinical-study row is No for trial participation.

Grade: verified

Charting time reduction (marketing)

Up to 50% charting time saved

Stated on AutoScribe product page.

Grade: vendor-reported

Third-party reviews

No linked third-party review profile verified yet.

Case studies (dated, with consent notes)

Seeking consenting clinicians for independent hub case studies.

Capability & quality matrix

Same rows as the hub quality matrix, filtered to this vendor.

Templates & adherence

  • Custom note templatesYes

    Pricing table lists 99+ specialty templates plus self-managed custom templates on current plans.

    Source
  • Template adherence controlsPartial

    Legacy pricing tier lists custom programmed templates; newer tiers emphasize self-managed templates.

    Source
  • Billing / diagnosis code suggestionsNo

    Mutuo’s AutoScribe product page describes conversation transcription and clinical note drafting only; it does not document ICD/OHIP/MSP billing or diagnosis code suggestions.

    Source
  • PDF / provincial form fillingPartial

    AutoForm insurance-form automation described as upcoming on product page.

    Source
  • Clinic-wide template sharingPartial

    Pricing footer references enterprise volume licenses without shared template library detail.

    Source

Note quality

  • Draft during encounterPartial

    Product page documents real-time draft generation during encounters on supported workflows.

    Source
  • Structured edit before filingYes

    Product page documents clinician review and section edits before EMR submit.

    Source
  • Ambient (conversation) captureYes

    Mutuo AutoScribe records in-person, phone, or video conversations and builds a clinician note from the transcription in real time.

    Source
  • Direct dictation modeYes

    Mutuo’s FAQ confirms a Direct Dictation mode for dictating notes outside a live patient encounter or adding clinician wording.

    Source
  • Required clinician review before chartYes

    Mutuo states AutoScribe produces draft notes that clinicians must review and edit before they enter the medical record.

    Source

Language & live translation

  • French clinical outputYes

    Infoway AI Scribe portal lists French Language Capabilities for AutoScribe; English and French on product tiers.

    Source
  • Multilingual input (> EN/FR)Yes

    Current AutoScribe pricing table lists 25+ languages for note generation.

    Source
  • Live translation during visitNo

    Product page describes multilingual note generation, not a live on-screen translator during visits.

    Source

Capture workflow

  • Virtual visit captureYes

    Product workflow explicitly includes video-call encounters.

    Source
  • Offline captureYes

    Doctors of BC CHI AI Scribe Features Matrix documents Offline Capability for autoscribe.

    Source

Access & platforms (CHI matrix)

  • Offline capture (CHI)Yes

    Doctors of BC CHI AI Scribe Features Matrix documents offline capability footnote for autoscribe.

    Source
  • Windows appYes

    Doctors of BC CHI AI Scribe Features Matrix documents Windows Compatibility for autoscribe.

    Source
  • macOS appYes

    Doctors of BC CHI AI Scribe Features Matrix documents macOS Compatibility for autoscribe.

    Source
  • iOS appYes

    Doctors of BC CHI AI Scribe Features Matrix documents iOS Compatibility for autoscribe.

    Source
  • Android appYes

    Doctors of BC CHI AI Scribe Features Matrix documents Android Compatibility for autoscribe.

    Source

Solution features (CHI matrix)

  • User preferencesYes

    Infoway CHI feature matrix marks clinician user preference settings (✓).

    Source
  • Edit note before filing (CHI)Yes

    Infoway CHI feature matrix marks ability to edit generated note content (✓).

    Source
  • Transcribed note templates (CHI)Yes

    Infoway CHI feature matrix marks transcribed note templates (✓).

    Source
  • User-customizable templates (CHI)Yes

    Infoway CHI feature matrix marks user-customizable templates (✓).

    Source
  • French language (CHI row)Yes

    Infoway AI Scribe portal lists French Language Capabilities for AutoScribe.

    Source
  • Multilingual beyond EN/FR (CHI)Yes

    CHI multilingual (beyond EN/FR) ✓.

    Source
  • Pause / resume transcriptionYes

    CHI transcription pause and resume ✓.

    Source
  • Multiple speakersYes

    CHI multiple speaker support ✓.

    Source
  • Multi-user / clinic seatsYes

    CHI multiple-user simultaneous use ✓.

    Source
  • Patient-facing summaryYes

    CHI generate summary note for patient ✓.

    Source
  • Referral note generation (CHI)Yes

    CHI generate referral note ✓.

    Source
  • Patient intake / pre-visit forms—

    Public AutoScribe pages describe consent and in-visit recording-to-note workflows only; digital pre-visit intake or questionnaires are not documented.

    Source
  • Phone / voice agent (front office)—

    Mutuo Health’s public AutoScribe pages describe in-visit transcription and note generation only; an AI phone or voice front-desk agent is not documented.

    Source
  • Inbox / document triage—

    AutoScribe public documentation covers in-visit transcription and notes only; AI inbox or fax triage is not documented.

    Source
  • EMR task automationNo

    AutoScribe public pages describe consent, recording, note generation, and EMR submission only, with no EMR task or follow-up automation from documentation.

    Source
  • Chart agents (beyond scribe)No

    Mutuo AutoScribe is positioned as an AI transcription and note-generation scribe, not a multi-agent workflow platform.

    Source
  • Multiple visits at oncePartial

    Higher tiers advertise real-time note generation during encounters, but Mutuo does not publicly document running multiple unfinished encounter queues concurrently.

    Source
  • Multi-language note outputYes

    AutoScribe states it can produce clinical notes in many languages beyond English and French, including 21 commonly spoken languages in Canada.

    Source
  • AI chat (post-encounter)No

    No standalone clinical chat assistant documented on AutoScribe pages.

    Source
  • Document upload & analysisNo

    FAQ does not document upload analysis; focus is live encounter audio.

    Source
  • Refine transcripts & contextYes

    FAQ instructs clinicians to review transcripts carefully before use.

    Source

Privacy & security (CHI matrix)

  • Data residency in Canada (CHI)Yes

    CHI data residency in Canada ✓.

    Source

Privacy & retention (documented)

  • Raw audio retained?Yes — 48 h (up to 30 days on some plans)

    Mutuo FAQ: encrypted audio deleted at 48 hours (longer retention on some subscription tiers).

    Source
  • Data in Canada at rest & in transit?Partial — transient US

    FAQ: AutoScribe stores data in Canada; certain encrypted streamed data may be transiently processed in the United States unless contract says otherwise.

    Source
  • Configurable data retentionYes

    FAQ: transcript text default 48 hours, configurable up to 30 days per clinic setup; some pricing tiers list up to 30-day audio storage.

    Source
  • BAA / DPA publishedPartial

    FAQ directs clinics to Privacy Impact Assessment, Threat Risk Assessment, and related agreements via privacyofficer@mutuohealth.com — not published on the public site.

    Source
  • Subprocessor transparencyNo

    FAQ references PIA/security documentation on request; no public subprocessor list on mutuohealth.com.

    Source
  • PIA completion offered?Partial

    FAQ references latest Privacy Impact Assessment available from Mutuo privacy officer — not posted on the public marketing site.

    Source

Enterprise & platform

  • Developer API / SDKNo

    FAQ describes Accuro EMR onboarding API requirements only; no public partner developer API or SDK documentation.

    Source
  • Group / volume licensingYes

    Pricing documents hospital/enterprise volume licenses and custom quotes.

    Source
  • MCP server (Model Context Protocol)No

    Mutuo Health publishes hospital/enterprise subscriptions; no MCP server product is documented on the pricing page.

    Source
  • Agents / agentic workflowsNo

    AutoScribe marketed as scribe software, not multi-agent platform.

    Source
  • Usage statistics / admin consoleNo

    FAQ documents security audit logging but no org-wide usage or adoption analytics console on public pages.

    Source
  • Price / contract trackingYes

    Published monthly tiers ($59–$149 CAD) plus enterprise contact path.

    Source
  • Uptime / support SLAPartial

    Pricing documents M–F 9–5 ET unlimited technical assistance; no published uptime or response-time SLA.

    Source
  • Custom agreements (BAA, retention, SSO)Partial

    FAQ directs clinics to Privacy Impact Assessment, Threat Risk Assessment, and related agreements from the privacy officer; configurable retention documented separately.

    Source

User support (CHI matrix)

  • Technical support (CHI)Yes

    CHI technical support ✓.

    Source
  • Support in French (CHI)Yes

    CHI technical support offered in French ✓.

    Source
  • Clinician onboarding (CHI)Yes

    CHI primary care clinician onboarding support ✓.

    Source
  • Onboarding in French (CHI)Yes

    CHI onboarding support in French ✓.

    Source

Clinical evidence

  • Peer-reviewed / third-party clinical studyNo

    Blog summarizes OntarioMD/WIHV July 2024 report but AutoScribe was not one of the three randomized trial products.

    Source
  • Infoway program evaluation dataYes

    Infoway portal describes national pre-qualification; Autoscribe is a CHI/Infoway roster vendor.

    Source
  • Quantified time savings (vendor)Partial

    Product page claims up to 50% charting time savings.

    Source
  • Published outcomes metricsPartial

    Templates page quotes physician time-savings testimonials, not formal studies.

    Source