#9 overall evidence · Updated 12 Oct 2026 · www.careway.ai · Montreal, QC

CareWay / CoeurWay (MEDFAR)

Quebec TGV-certified AI scribe — native MYLE EMR integration (API, no copy-paste)

Overall evidence 71.7/100 — weighted pillars

Overall evidence 71.7 / 100 weighted index

Pricing transparency: 69%
Canadian EMR integration: 8%
Templates & adherence: 60%
Note quality: 100%
Language & live translation: 67%
Capture workflow: 100%
Access & platforms (CHI matrix): 100%
Solution features (CHI matrix): 67%
Privacy & security (CHI matrix): 100%
Privacy & retention (documented): 67%
Enterprise & platform: 44%
User support (CHI matrix): 100%
Clinical evidence: 50%

675-cell manifest snapshot

76 documented · 38 full support (✓) · 17 partial (◐) · 21 not supported (✗) · 76 cells with linked sources (*)

Capability matrix highlights

Live from the same 675-cell manifest as the hub matrix (including enterprise, privacy, CHI, and clinical-evidence rows). Updated when matrix research changes — scroll down for every row on this vendor.

Clinical evidence & program

Peer-reviewed / third-party clinical studyCareWay / CoeurWay (MEDFAR): Peer-reviewed / third-party clinical study — NoNo
Not in the OntarioMD/WIHV July 2024 three-product randomized AI scribe trial (162 PCPs).
“PCPs were randomly assigned to one of three AI scribe products”
Source
Infoway program evaluation dataCareWay / CoeurWay (MEDFAR): Infoway program evaluation data — YesYes
CareWay Infoway landing page documents vendor selection and activity reporting to Infoway.
“MEDFAR is a vendor selected by Canada Health Infoway for its AI Scribe Program.”
Source
Published outcomes metricsCareWay / CoeurWay (MEDFAR): Published outcomes metrics — PartialPartial
Physician quotes on time saved; no linked peer-reviewed study.
“I save 5 to 7 minutes per patient”
Source
Quantified time savings (vendor)CareWay / CoeurWay (MEDFAR): Quantified time savings (vendor) — PartialPartial
MEDFAR acquisition release cites CareWay efficiency survey metrics.
“Physicians using CareWay see one additional patient per hour on average and save two hours per day”
Source

French & multilingual

French clinical outputCareWay / CoeurWay (MEDFAR): French clinical output — YesYes
CareWay page states 99+ languages with notes generated in French or English.
“generate notes in French or English”
Source
French language (CHI row)CareWay / CoeurWay (MEDFAR): French language (CHI row) — YesYes
Infoway portal lists French Language Capabilities; CareWay writes notes in English or French.
“writes in English or French”
Source
Support in French (CHI)CareWay / CoeurWay (MEDFAR): Support in French (CHI) — YesYes
CHI technical support offered in French ✓.
“CHI technical support offered in French ✓.”
Source
Onboarding in French (CHI)CareWay / CoeurWay (MEDFAR): Onboarding in French (CHI) — YesYes
CHI onboarding support in French ✓.
“CHI onboarding support in French ✓.”
Source
Multilingual input (> EN/FR)CareWay / CoeurWay (MEDFAR): Multilingual input (> EN/FR) — YesYes
CareWay pricing includes multilingual recognition on Unlimited Scribe plans.
“Multilingual recognition”
Source
Live translation during visitCareWay / CoeurWay (MEDFAR): Live translation during visit — NoNo
Pricing lists multilingual recognition only — not bidirectional live translation displayed during the visit.
“Multilingual recognition”
Source

Enterprise & procurement

Group / volume licensingCareWay / CoeurWay (MEDFAR): Group / volume licensing — YesYes
Pricing lists Clinic Group plan with competitive group rates and onboarding via MEDFAR.
“Competitive group rates”
Source
Uptime / support SLACareWay / CoeurWay (MEDFAR): Uptime / support SLA — PartialPartial
Pricing lists 24/7 personalized support; Infoway/TGV materials cite program standards but no vendor-wide uptime SLA is posted.
“24/7 personalized support”
Source
Custom agreements (BAA, retention, SSO)CareWay / CoeurWay (MEDFAR): Custom agreements (BAA, retention, SSO) — PartialPartial
Infoway program publishes participant consent to data sharing; TGV certification cited for Quebec—no public BAA or SSO/SAML terms on careway.ai.
“Consent to Data Sharing Under the Canada Health Infoway AI Scribe Program”
Source
Developer API / SDKCareWay / CoeurWay (MEDFAR): Developer API / SDK — NoNo
CareWay is native to MYLE; no public partner REST/SDK documentation for third-party developers.
“AI seamlessly integrated into MYLE”
Source
Usage statistics / admin consoleCareWay / CoeurWay (MEDFAR): Usage statistics / admin console — PartialPartial
Infoway program consent describes monthly consultation counts transmitted for activity reporting; Group plan lists seat management (self-serve upcoming).
“the number of monthly consultations performed using the software”
Source

Privacy & retention (documented)

Data in Canada at rest & in transit?Yes
MEDFAR CareWay security block: all data encrypted and stored on government-compliant servers in Canada.
“All data is encrypted and stored on government-compliant servers in Canada.”
Source
Configurable data retentionCareWay / CoeurWay (MEDFAR): Configurable data retention — PartialPartial
MEDFAR CareWay: fixed deletion windows (48 h standalone, 7 days in MYLE) — published but not user-configurable retention policies.
“Your data is securely deleted after 7 days in MYLE, and after 48 hours in the standalone version”
Source
Raw audio retained?Yes — 48 h standalone; 7 days MYLE
MEDFAR CareWay: recordings deleted after 48 hours (standalone) or 7 days when linked in MYLE.
“Your data is securely deleted after 7 days in MYLE, and after 48 hours in the standalone version of CareWay.”
Source
BAA / DPA publishedCareWay / CoeurWay (MEDFAR): BAA / DPA published — PartialPartial
CareWay legal/privacy pages and TGV/Infoway program context; no standalone public BAA/DPA PDF on careway.ai.
“PIPEDA Compliance — Protecting personal information under federal regulations.”
Source
Subprocessor transparencyCareWay / CoeurWay (MEDFAR): Subprocessor transparency — PartialPartial
MEDFAR CareWay cites encrypted hosting on government-compliant Canadian servers; no public subprocessor table like a trust centre.
“All data is encrypted and stored on government-compliant servers in Canada.”
Source
PIA completion offered?CareWay / CoeurWay (MEDFAR): PIA completion offered? — PartialPartial
TGV certification and Infoway program materials support clinic privacy assessments; no standalone vendor PIA PDF on public CareWay pages.
“TGV Certification — Meets strict Canadian standards for data security, compliance, and system performance.”
Source
Data residency in Canada (CHI)CareWay / CoeurWay (MEDFAR): Data residency in Canada (CHI) — YesYes
CHI data residency in Canada ✓.
“CHI data residency in Canada ✓.”
Source

Infoway program

Pre-qualified vendor

MEDFAR selected Infoway vendor; only Quebec-based vendor among ten approved providers (CareWay blog).
Program requires ≥10 AI notes/month; Infoway may revoke funding if activity falls below threshold.
CHI EMR matrix: CoeurWay/CareWay on MYLE (Medfar) with SSO, patient-context launch, and API transfer.
Infoway portal lists French Language Capabilities; TGV-certified scribe with native French/English note output.
Infoway enrollment terms document data sharing with Infoway for program evaluation (privacy matrix).

Canada Health Infoway — AI Scribe portal · accessed 2026-10-12
Doctors of BC — Vendor EMR Integration Matrix (PDF) · accessed 2026-10-12
CareWay — Infoway enrollment · accessed 2026-10-12
CareWay — Infoway program blog · accessed 2026-10-12

Pricing & limits

Unlimited Scribe (monthly): $149 · Unlimited consultations, dictation, templates, multilingual recognition
Unlimited Scribe (annual): $135 · Same as monthly Unlimited
Free trial: $0 · Try before buy (pricing page)
Residents: $0 · Free for residents (pricing page)
Group / clinic: Custom · Group rates, onboarding, seat management (upcoming)

Native MYLE integration included in CareWay+MYLE workflow; standalone CareWay also offered.

CareWay pricing · accessed 2026-10-12
MEDFAR — CareWay product · accessed 2026-10-12

Hosting, residency & certifications

Canadian-built; data deleted after 7 days in MYLE integration and 48 hours in standalone CareWay (MEDFAR product page).

Certifications / frameworks: TGV-certified (Santé Québec) — first TGV-certified scribe cited by CareWay, PHIPA / PIPEDA alignment (Infoway + vendor marketing)

MEDFAR CareWay — security · accessed 2026-10-12
MEDFAR acquires CareWay release · accessed 2026-10-12

Privacy & security documentation

Infoway enrollment terms (data sharing with Infoway) (policy)

EMR integrations (exact type)

MYLE EMR (MEDFAR) · native emr embedded

Native AI Assistant in MYLE clinical notes: link CareWay account, record in note, auto-populate Reason/HPI/Exam/Plan sections.

Reads: Open clinical note context

Writes: Structured sections in MYLE encounter note

MEDFAR KB — Link CareWay in MYLE · accessed 2026-10-12
MEDFAR — CareWay + MYLE · accessed 2026-10-12
Doctors of BC — Vendor EMR Integration Matrix (PDF) · accessed 2026-10-12

Clinical performance

OntarioMD/WIHV randomized trial (2024) — trial product

Not one of the three trial arms

The July 2024 OntarioMD/WIHV primary-care evaluation randomly assigned 162 physicians to Scribeberry, Tali, or WELL AI Voice (Nexus) only; this vendor was not a randomized trial product.

Grade: verified

OntarioMD AI Scribe Evaluation — Final Report (PDF) · accessed 2026-10-12

Time per patient (vendor testimonials on pricing page)

5–7 minutes saved per patient (multiple Quebec physicians quoted)

Marketing testimonials on careway.ai/pricing.

Grade: vendor-reported

CareWay pricing testimonials · accessed 2026-10-12

Productivity (MEDFAR acquisition release)

Up to 2 hours/day saved; 20–30% productivity increase cited

MEDFAR press release March 2025.

Grade: vendor-reported

MEDFAR acquires CareWay · accessed 2026-10-12

Third-party reviews

CareWay pricing page testimonials: 22 on-page physician quotes (not third-party platform) (22 reviews) · grade: vendor-reported

Case studies (dated, with consent notes)

Seeking consenting clinicians for independent hub case studies.

Capability & quality matrix

Same rows as the hub quality matrix, filtered to this vendor.

Templates & adherence

Custom note templatesYes
CareWay marketing page describes Template Builder for personalized structured notes.
Source
Template adherence controlsYes
Template Builder enforces structured sections when generating MYLE-ready notes.
Source
Billing / diagnosis code suggestionsNo
CareWay’s public marketing focuses on voice capture and note generation; it does not describe suggesting provincial billing or diagnosis codes from encounters.
Source
PDF / provincial form fillingPartial
Security page emphasizes Quebec compliance; provincial clinical form library not documented.
Source
Clinic-wide template sharingPartial
Group plan lists upcoming seat management; org-wide template sharing not yet documented.
Source

Note quality

Draft during encounterYes
CareWay mobile page describes instant note generation during capture.
Source
Structured edit before filingYes
Template Builder and MYLE workflow imply clinician review before note finalization.
Source
Ambient (conversation) captureYes
CareWay marketing describes capturing consultations with audio and generating clinical notes from ambient documentation workflows.
Source
Direct dictation modeYes
CareWay’s product site lists a Record or Dictate workflow where clinicians can supply voice instructions without only ambient consult capture.
Source
Required clinician review before chartYes
MEDFAR’s CareWay/MYLE AI Assistant guide instructs clinicians to finish and complete the clinical note after AI transcription is inserted.
Source

Language & live translation

French clinical outputYes
CareWay page states 99+ languages with notes generated in French or English.
Source
Multilingual input (> EN/FR)Yes
CareWay pricing includes multilingual recognition on Unlimited Scribe plans.
Source
Live translation during visitNo
Pricing lists multilingual recognition only — not bidirectional live translation displayed during the visit.
Source

Capture workflow

Virtual visit captureYes
Mobile capture supports away-from-workstation and virtual-style visits.
Source
Offline captureYes
Doctors of BC CHI AI Scribe Features Matrix documents Offline Capability for careway.
Source

Access & platforms (CHI matrix)

Offline capture (CHI)Yes
Doctors of BC CHI AI Scribe Features Matrix documents offline capability footnote for careway.
Source
Windows appYes
Doctors of BC CHI AI Scribe Features Matrix documents Windows Compatibility for careway.
Source
macOS appYes
Doctors of BC CHI AI Scribe Features Matrix documents macOS Compatibility for careway.
Source
iOS appYes
Doctors of BC CHI AI Scribe Features Matrix documents iOS Compatibility for careway.
Source
Android appYes
Doctors of BC CHI AI Scribe Features Matrix documents Android Compatibility for careway.
Source

Solution features (CHI matrix)

User preferencesYes
Infoway CHI feature matrix marks clinician user preference settings (✓).
Source
Edit note before filing (CHI)Yes
Infoway CHI feature matrix marks ability to edit generated note content (✓).
Source
Transcribed note templates (CHI)Yes
Infoway CHI feature matrix marks transcribed note templates (✓).
Source
User-customizable templates (CHI)Yes
Infoway CHI feature matrix marks user-customizable templates (✓).
Source
French language (CHI row)Yes
Infoway portal lists French Language Capabilities; CareWay writes notes in English or French.
Source
Multilingual beyond EN/FR (CHI)Yes
CHI multilingual (beyond EN/FR) ✓.
Source
Pause / resume transcriptionYes
CHI transcription pause and resume ✓.
Source
Multiple speakersYes
CHI multiple speaker support ✓.
Source
Multi-user / clinic seatsYes
CHI multiple-user simultaneous use ✓.
Source
Patient-facing summaryYes
CHI generate summary note for patient ✓.
Source
Referral note generation (CHI)Yes
CHI generate referral note ✓.
Source
Patient intake / pre-visit formsPartial
CareWay’s public pages center on AI scribing; paired MYLE EMR is described with patient portals, but dedicated CareWay pre-visit intake is not documented as its own product.
Source
Phone / voice agent (front office)—
CareWay’s public MEDFAR and product pages focus on AI scribing and MYLE EMR integration; an AI phone or voice front-desk agent is not documented.
Source
Inbox / document triage—
CareWay and MYLE marketing describe integrated AI scribe note generation and simplified documentation workflows; public pages do not document AI sorting of lab results, referrals, fax, or portal messages into tasks.
Source
EMR task automationPartial
CareWay with MYLE auto-generates structured notes inside the EMR but public CareWay/MEDFAR pages do not describe creating or closing EMR task lists from scribe output.
Source
Chart agents (beyond scribe)Partial
MEDFAR says CareWay is expanding beyond scribe note-taking, but published material focuses on integrated documentation rather than a named multi-agent suite.
Source
Multiple visits at oncePartial
CareWay supports mobile capture and finishing charts after the visit, but MEDFAR does not document concurrent active scribe sessions or an encounter queue.
Source
Multi-language note outputPartial
CareWay accepts 99+ input languages but publicly limits generated chart notes to English or French only.
Source
AI chat (post-encounter)No
CareWay marketing focuses on ambient scribe capture, not a post-encounter chat assistant.
Source
Document upload & analysisNo
Public pages focus on ambient recording, not document upload analysis.
Source
Refine transcripts & contextPartial
MYLE workflow lets clinicians edit generated note sections manually.
Source

Privacy & security (CHI matrix)

Data residency in Canada (CHI)Yes
CHI data residency in Canada ✓.
Source

Privacy & retention (documented)

Raw audio retained?Yes — 48 h standalone; 7 days MYLE
MEDFAR CareWay: recordings deleted after 48 hours (standalone) or 7 days when linked in MYLE.
Source
Data in Canada at rest & in transit?Yes
MEDFAR CareWay security block: all data encrypted and stored on government-compliant servers in Canada.
Source
Configurable data retentionPartial
MEDFAR CareWay: fixed deletion windows (48 h standalone, 7 days in MYLE) — published but not user-configurable retention policies.
Source
BAA / DPA publishedPartial
CareWay legal/privacy pages and TGV/Infoway program context; no standalone public BAA/DPA PDF on careway.ai.
Source
Subprocessor transparencyPartial
MEDFAR CareWay cites encrypted hosting on government-compliant Canadian servers; no public subprocessor table like a trust centre.
Source
PIA completion offered?Partial
TGV certification and Infoway program materials support clinic privacy assessments; no standalone vendor PIA PDF on public CareWay pages.
Source

Enterprise & platform

Developer API / SDKNo
CareWay is native to MYLE; no public partner REST/SDK documentation for third-party developers.
Source
Group / volume licensingYes
Pricing lists Clinic Group plan with competitive group rates and onboarding via MEDFAR.
Source
MCP server (Model Context Protocol)No
No MCP server offering on careway.ai or MEDFAR pages.
Source
Agents / agentic workflowsNo
CareWay positioned as integrated AI scribe, not agents platform.
Source
Usage statistics / admin consolePartial
Infoway program consent describes monthly consultation counts transmitted for activity reporting; Group plan lists seat management (self-serve upcoming).
Source
Price / contract trackingYes
CareWay publishes Unlimited Scribe at $149/month (or $135/month billed annually) plus a Group contact path.
Source
Uptime / support SLAPartial
Pricing lists 24/7 personalized support; Infoway/TGV materials cite program standards but no vendor-wide uptime SLA is posted.
Source
Custom agreements (BAA, retention, SSO)Partial
Infoway program publishes participant consent to data sharing; TGV certification cited for Quebec—no public BAA or SSO/SAML terms on careway.ai.
Source

User support (CHI matrix)

Technical support (CHI)Yes
CHI technical support ✓.
Source
Support in French (CHI)Yes
CHI technical support offered in French ✓.
Source
Clinician onboarding (CHI)Yes
CHI primary care clinician onboarding support ✓.
Source
Onboarding in French (CHI)Yes
CHI onboarding support in French ✓.
Source

Clinical evidence

Peer-reviewed / third-party clinical studyNo
Not in the OntarioMD/WIHV July 2024 three-product randomized AI scribe trial (162 PCPs).
Source
Infoway program evaluation dataYes
CareWay Infoway landing page documents vendor selection and activity reporting to Infoway.
Source
Quantified time savings (vendor)Partial
MEDFAR acquisition release cites CareWay efficiency survey metrics.
Source
Published outcomes metricsPartial
Physician quotes on time saved; no linked peer-reviewed study.
Source