#6 overall evidence · Updated 12 Oct 2026 · pippen.ai · Toronto, ON

Pippen

Toronto-built family medicine AI scribe — Forms Completion (450+ PDFs), OHIP billing, team templates

Overall evidence 73.2/100 — weighted pillars

Overall evidence 73.2 / 100 weighted index

Pricing transparency
75%
Canadian EMR integration
38%
Templates & adherence
100%
Note quality
100%
Language & live translation
50%
Capture workflow
100%
Access & platforms (CHI matrix)
100%
Solution features (CHI matrix)
74%
Privacy & security (CHI matrix)
100%
Privacy & retention (documented)
33%
Enterprise & platform
31%
User support (CHI matrix)
100%
Clinical evidence
50%

675-cell manifest snapshot

76 documented · 44 full support (✓) · 12 partial (◐) · 20 not supported (✗) · 76 cells with linked sources (*)

Capability matrix highlights

Live from the same 675-cell manifest as the hub matrix (including enterprise, privacy, CHI, and clinical-evidence rows). Updated when matrix research changes — scroll down for every row on this vendor.

Clinical evidence & program

  • Peer-reviewed / third-party clinical studyPippen: Peer-reviewed / third-party clinical study — NoNo

    Not in the OntarioMD/WIHV July 2024 three-product randomized AI scribe trial (162 PCPs).

    “PCPs were randomly assigned to one of three AI scribe products”

    Source
  • Infoway program evaluation dataPippen: Infoway program evaluation data — YesYes

    Infoway portal pre-qualification language; Pippen is CHI roster vendor.

    “Following a rigorous national selection process, Infoway has pre-qualified a group of trusted vendors”

    Source
  • Published outcomes metricsPippen: Published outcomes metrics — PartialPartial

    FAQ claims up to two hours saved per day; no formal study linked.

    “Get two hours back per day”

    Source
  • Quantified time savings (vendor)Pippen: Quantified time savings (vendor) — PartialPartial

    FAQ documents vendor-reported time savings for family doctors.

    “getting up to two hours back per day and cutting documentation time by as much as 75%”

    Source

French & multilingual

  • French clinical outputPippen: French clinical output — YesYes

    Infoway portal lists French Language Capabilities; FAQ documents English, French, and Spanish encounters.

    “French Language Capabilities”

    Source
  • French language (CHI row)Pippen: French language (CHI row) — YesYes

    Infoway AI Scribe portal lists French Language Capabilities for Pippen.

    “French Language Capabilities”

    Source
  • Support in French (CHI)Pippen: Support in French (CHI) — YesYes

    CHI technical support offered in French ✓.

    “CHI technical support offered in French ✓.”

    Source
  • Onboarding in French (CHI)Pippen: Onboarding in French (CHI) — YesYes

    CHI onboarding support in French ✓.

    “CHI onboarding support in French ✓.”

    Source
  • Multilingual input (> EN/FR)Pippen: Multilingual input (> EN/FR) — PartialPartial

    Pippen plans document three encounter languages rather than broad multilingual roster.

    “French, English, & Spanish Support”

    Source
  • Live translation during visitPippen: Live translation during visit — NoNo

    Plans list three encounter languages without live translation feature.

    “French, English, & Spanish Support”

    Source

Enterprise & procurement

  • Group / volume licensingPippen: Group / volume licensing — YesYes

    Clinics and organizations work with Pippen via team@pippen.ai; public site lists individual Free/Premium plans only.

    “If your clinic or organization needs a form added for a broader group, email the Pippen team at team@pippen.ai”

    Source
  • Uptime / support SLAPippen: Uptime / support SLA — NoNo

    Terms disclaim uninterrupted, timely, or error-free service; no uptime or support SLA published.

    “Pippen AI does not warrant that the Services will be uninterrupted, timely, secure, or error-free.”

    Source
  • Custom agreements (BAA, retention, SSO)Pippen: Custom agreements (BAA, retention, SSO) — PartialPartial

    FAQ documents PHIPA/PIPEDA compliance and a formal PIA; no public BAA, SSO/SAML, or custom retention agreements.

    “Formal PIA conducted”

    Source
  • Developer API / SDKPippen: Developer API / SDK — NoNo

    Companion app copy/paste EMR workflow; no public partner API or SDK documentation.

    “copy structured notes straight into the chart.”

    Source
  • Usage statistics / admin consolePippen: Usage statistics / admin console — NoNo

    No admin usage analytics documented.

    “Unlimited Scribing”

    Source

Privacy & retention (documented)

  • Data in Canada at rest & in transit?Yes

    FAQ: data hosted on private secure servers within Canada; encrypted at rest and in transit.

    “Data hosted on private, secure servers all within Canada”

    Source
  • Configurable data retentionPippen: Configurable data retention — NoNo

    Public FAQ/security copy describes safeguards and auto-deletion of audio but does not document user- or org-configurable transcript/note retention.

    “Auto-deletion of all audio recordings”

    Source
  • Raw audio retained?No

    FAQ lists auto-deletion of all audio recordings (no retained raw audio).

    “Auto-deletion of all audio recordings”

    Source
  • BAA / DPA publishedPippen: BAA / DPA published — PartialPartial

    Marketing/FAQ cite PHIPA, PIPEDA, and SOC 2 Type II; no public BAA or DPA document linked on pippen.ai.

    “ensuring the physical, technical, and administrative safeguards required for PHIPA and PIPEDA compliance”

    Source
  • Subprocessor transparencyPippen: Subprocessor transparency — NoNo

    Public FAQ and site do not publish a subprocessor or infrastructure vendor list.

    “Data hosted on private, secure servers all within Canada”

    Source
  • PIA completion offered?Pippen: PIA completion offered? — PartialPartial

    FAQ states a formal PIA was conducted; document not published on pippen.ai for download.

    “Formal PIA conducted”

    Source
  • Data residency in Canada (CHI)Pippen: Data residency in Canada (CHI) — YesYes

    CHI data residency in Canada ✓.

    “CHI data residency in Canada ✓.”

    Source
Infoway program
Pre-qualified vendor
  • Infoway pre-qualified vendor.
  • Infoway portal lists French Language Capabilities for Pippen (Oct 2026 matrix refresh).
  • CHI EMR matrix: Pippen on Epic with SSO, patient-context launch, and API note transfer.
  • Terms of service disclaim uptime/support SLA; FAQ documents PHIPA/PIPEDA and PIA support (enterprise matrix).
Pricing & limits
  • Free: $0 · Unlimited scribing & dictation; 2 custom templates; no credit card
  • Premium: $800/yr (~$66.67/mo) · Unlimited templates, Forms Completion, referral letters, billing/diagnostic codes, Chat with Pippen

PS Suite workflow uses Pippen Companion app (copy structured notes); Epic API per CHI matrix.

Hosting, residency & certifications

Hosted in Canada (PHIPA & PIPEDA compliant per website FAQ).

Certifications / frameworks: PHIPA, PIPEDA, SOC 2 Type II

Privacy & security documentation
EMR integrations (exact type)

Epic · official rest api

CHI matrix: Epic SSO + launch in patient context + API note transfer.

Reads: Patient context

Writes: API note transfer

TELUS PS Suite · copy paste

Pippen Companion app copies structured notes into PS Suite chart (per FAQ).

Reads: —

Writes: Structured note via companion workflow

TELUS CHR · chrome extension

Chrome extension for browser-based CHR with chart context and note transfer.

Reads: Optional chart context pull

Writes: Transfer note to EMR fields

OSCAR Pro · chrome extension

Chrome extension inside OSCAR Pro with Transfer Note to EMR.

Reads: Chart context when enabled

Writes: Structured note transfer

General workflow · copy paste

Works alongside EMR; macOS desktop app plus web; hands-free audio/text capture.

Reads: —

Writes: Copy SOAP, referrals, billing suggestions, completed forms into chart

Clinical performance

OntarioMD/WIHV randomized trial (2024) — trial product

Not one of the three trial arms

The July 2024 OntarioMD/WIHV primary-care evaluation randomly assigned 162 physicians to Scribeberry, Tali, or WELL AI Voice (Nexus) only; this vendor was not a randomized trial product.

Grade: verified

Time saved (vendor marketing + testimonials)

Up to 2 hours/day; up to 75% documentation time reduction

Website FAQ and physician quote (Dr. Mark Auspitz).

Grade: vendor-reported

Third-party reviews

No linked third-party review profile verified yet.

Case studies (dated, with consent notes)

Family physician testimonial — charting burden

2025 · Ontario, Canada · Family medicine

Physician reports eliminating charting as a daily burden and improved patient focus after adopting Pippen.

Consent: Named testimonial on vendor site (Dr. Mark Auspitz)

Capability & quality matrix

Same rows as the hub quality matrix, filtered to this vendor.

Templates & adherence

  • Custom note templatesYes

    Premium plan lists unlimited customizable templates (Free tier limited to 2).

    Source
  • Template adherence controlsYes

    Template customization blogs: duplicate/edit SOAP sections, MOA variants, and Forms Completion field-level control before approve.

    Source
  • Billing / diagnosis code suggestionsYes

    Billing and Diagnostic Codes feature from encounter context; Ontario FHO today with other provinces in development.

    Source
  • PDF / provincial form fillingYes

    Forms Completion: 450+ maintained forms (CRA DTC, CPP disability, prior auth, provincial) plus upload-any-PDF with field detection.

    Source
  • Clinic-wide template sharingYes

    Blog documents Share workflow: email teammates templates; recipients import from Shared with you.

    Source

Note quality

  • Draft during encounterYes

    How it Works section documents real-time encounter transcription.

    Source
  • Structured edit before filingYes

    Interactive Assistance feature documents in-note chat edits before EMR copy.

    Source
  • Ambient (conversation) captureYes

    Pippen’s homepage describes hands-free, real-time transcription of patient encounters via the Begin with Audio workflow.

    Source
  • Direct dictation modeYes

    Pippen’s product blog describes a Voice to Text dictation path for writing notes without typing, including between appointments.

    Source
  • Required clinician review before chartYes

    Pippen’s product blog states the physician retains control and makes final review decisions on AI-assisted documentation.

    Source

Language & live translation

  • French clinical outputYes

    Infoway portal lists French Language Capabilities; FAQ documents English, French, and Spanish encounters.

    Source
  • Multilingual input (> EN/FR)Partial

    Pippen plans document three encounter languages rather than broad multilingual roster.

    Source
  • Live translation during visitNo

    Plans list three encounter languages without live translation feature.

    Source

Capture workflow

  • Virtual visit captureYes

    CHI matrix Virtual Visit Capability checkmark for Pippen.

    Source
  • Offline captureYes

    Doctors of BC CHI AI Scribe Features Matrix documents Offline Capability for pippen.

    Source

Access & platforms (CHI matrix)

  • Offline capture (CHI)Yes

    Doctors of BC CHI AI Scribe Features Matrix documents offline capability footnote for pippen.

    Source
  • Windows appYes

    Doctors of BC CHI AI Scribe Features Matrix documents Windows Compatibility for pippen.

    Source
  • macOS appYes

    Doctors of BC CHI AI Scribe Features Matrix documents macOS Compatibility for pippen.

    Source
  • iOS appYes

    Doctors of BC CHI AI Scribe Features Matrix documents iOS Compatibility for pippen.

    Source
  • Android appYes

    Doctors of BC CHI AI Scribe Features Matrix documents Android Compatibility for pippen.

    Source

Solution features (CHI matrix)

  • User preferencesYes

    Infoway CHI feature matrix marks clinician user preference settings (✓).

    Source
  • Edit note before filing (CHI)Yes

    Infoway CHI feature matrix marks ability to edit generated note content (✓).

    Source
  • Transcribed note templates (CHI)Yes

    Infoway CHI feature matrix marks transcribed note templates (✓).

    Source
  • User-customizable templates (CHI)Yes

    Infoway CHI feature matrix marks user-customizable templates (✓).

    Source
  • French language (CHI row)Yes

    Infoway AI Scribe portal lists French Language Capabilities for Pippen.

    Source
  • Multilingual beyond EN/FR (CHI)Yes

    CHI multilingual (beyond EN/FR) ✓.

    Source
  • Pause / resume transcriptionYes

    CHI transcription pause and resume ✓.

    Source
  • Multiple speakersYes

    CHI multiple speaker support ✓.

    Source
  • Multi-user / clinic seatsYes

    CHI multiple-user simultaneous use ✓.

    Source
  • Patient-facing summaryYes

    CHI generate summary note for patient ✓.

    Source
  • Referral note generation (CHI)Yes

    CHI generate referral note ✓.

    Source
  • Patient intake / pre-visit formsPartial

    Shared MOA templates capture structured subjective/vitals before the physician (in-clinic staff workflow, not patient portal intake).

    Source
  • Phone / voice agent (front office)—

    Pippen’s public site describes encounter scribing and dictation only; an AI phone agent for inbound calls, booking, or refills is not documented.

    Source
  • Inbox / document triage—

    Pippen’s public site describes encounter scribing, referral letters, clinical insights, and billing; it does not document inbox or document triage for labs, referrals, or portal messages.

    Source
  • EMR task automationNo

    Pippen focuses on scribing, referral letters, billing suggestions, and chat assistance; it does not document creating or completing EMR tasks from notes.

    Source
  • Chart agents (beyond scribe)Partial

    Forms Completion, billing/diagnostic codes, and Chat with Pippen extend beyond scribe — no named multi-agent platform documented.

    Source
  • Multiple visits at once—

    Pippen’s public site describes single-physician scribing workflows and does not mention concurrent encounters or a multi-session queue.

    Source
  • Multi-language note outputPartial

    Pippen plans list English, French, and Spanish encounter support only—Spanish is beyond EN/FR but the vendor does not advertise broader note-output languages.

    Source
  • AI chat (post-encounter)Yes

    Chat with Pippen documented for form help, rewrites, and workflow assistance (e.g. CRA DTC workflow).

    Source
  • Document upload & analysisYes

    Forms Completion accepts uploaded PDFs/scans and supporting documents as fill context (not audio-only scribe).

    Source
  • Refine transcripts & contextYes

    Pippen supports AUDIO and TEXT encounter capture; Interactive Assistance and Chat with Pippen let clinicians clarify and rephrase content before copying structured notes to the EMR.

    Source

Privacy & security (CHI matrix)

  • Data residency in Canada (CHI)Yes

    CHI data residency in Canada ✓.

    Source

Privacy & retention (documented)

  • Raw audio retained?No

    FAQ lists auto-deletion of all audio recordings (no retained raw audio).

    Source
  • Data in Canada at rest & in transit?Yes

    FAQ: data hosted on private secure servers within Canada; encrypted at rest and in transit.

    Source
  • Configurable data retentionNo

    Public FAQ/security copy describes safeguards and auto-deletion of audio but does not document user- or org-configurable transcript/note retention.

    Source
  • BAA / DPA publishedPartial

    Marketing/FAQ cite PHIPA, PIPEDA, and SOC 2 Type II; no public BAA or DPA document linked on pippen.ai.

    Source
  • Subprocessor transparencyNo

    Public FAQ and site do not publish a subprocessor or infrastructure vendor list.

    Source
  • PIA completion offered?Partial

    FAQ states a formal PIA was conducted; document not published on pippen.ai for download.

    Source

Enterprise & platform

  • Developer API / SDKNo

    Companion app copy/paste EMR workflow; no public partner API or SDK documentation.

    Source
  • Group / volume licensingYes

    Clinics and organizations work with Pippen via team@pippen.ai; public site lists individual Free/Premium plans only.

    Source
  • MCP server (Model Context Protocol)No

    No MCP server on pippen.ai.

    Source
  • Agents / agentic workflowsNo

    Single-product scribe assistant, not agents platform.

    Source
  • Usage statistics / admin consoleNo

    No admin usage analytics documented.

    Source
  • Price / contract trackingYes

    Published $0 / $800/yr tiers.

    Source
  • Uptime / support SLANo

    Terms disclaim uninterrupted, timely, or error-free service; no uptime or support SLA published.

    Source
  • Custom agreements (BAA, retention, SSO)Partial

    FAQ documents PHIPA/PIPEDA compliance and a formal PIA; no public BAA, SSO/SAML, or custom retention agreements.

    Source

User support (CHI matrix)

  • Technical support (CHI)Yes

    CHI technical support ✓.

    Source
  • Support in French (CHI)Yes

    CHI technical support offered in French ✓.

    Source
  • Clinician onboarding (CHI)Yes

    CHI primary care clinician onboarding support ✓.

    Source
  • Onboarding in French (CHI)Yes

    CHI onboarding support in French ✓.

    Source

Clinical evidence

  • Peer-reviewed / third-party clinical studyNo

    Not in the OntarioMD/WIHV July 2024 three-product randomized AI scribe trial (162 PCPs).

    Source
  • Infoway program evaluation dataYes

    Infoway portal pre-qualification language; Pippen is CHI roster vendor.

    Source
  • Quantified time savings (vendor)Partial

    FAQ documents vendor-reported time savings for family doctors.

    Source
  • Published outcomes metricsPartial

    FAQ claims up to two hours saved per day; no formal study linked.

    Source